CCW Breakaways Exchange and Refund Procedure for Pants and Shorts
We are fortunate to have a very high repeat-order customer-base. We believe this has come about due to our simple business philosophy . . . we offer unique 5-Star quality products and 5-Star customer service. We do everything possible to keep customers satisfied. And usually, our customers come back for more variations of style and color options.
We strongly encourage our customers to examine the Proper Fit webpage before ordering because shipping costs are expensive for EXCHANGES and REFUNDS. Do not rely upon your current pant size labels. Our products are TRUE-TO-SIZE. Most clothing manufacturers use Vanity Sizing.
But sometimes an EXCHANGE or a REFUND is necessary.
Conditions for Pants and Shorts EXCHANGES and REFUNDS
If a wrong size was selected and you would like an EXCHANGE for a different size . . . that is not a problem. Or, if the product is not to your liking and you would like a REFUND . . . that is not a problem. We're just like a brick & mortar store . . . try it on . . . if it doesn't fit properly or work for your application . . . just send it back to us.
The returning pants need to be in a new and unused condition. They must resalable. Do not remove the hang tags. Do not wash and dry them. Please fold the pants as you received them and place the pants back in the storage & shipping bag. Then ship the products back to us in a BOX by either USPS, UPS, or FedEx. All products that were delivered in a BOX, must be returned in a BOX because products returned in cheaper envelopes are often damaged/wrinkled and are not resalable. Your receipt (packing slip) must be enclosed with the products.
Upon receipt, the products will be inspected, sticky-lint-roller cleaned, re-pressed, and re-packaged. If the pants have pet hair, food stains, pen-pencil-marker stains, odors, shows signs of wear, or stuffed in a shipping container whereby they were excessively wrinkled beyond use, the clothing will be deemed "used." We will not be able to provide an EXCHANGE or REFUND since we cannot sell used clothing.
If the products are in an "as new" and resalable condition, EXCHANGES or REFUNDS will be happily granted. Again, to be clear, EXCHANGES and REFUNDS may be rejected, if the products are not returned in their original condition.
Specific Instructions for Pants and Shorts EXCHANGES
Just like the brick & mortar store, you will be responsible for the transportation costs in both directions. A USPS Medium Flat Rate Priority Mail Box cost is $16.10, but we discount that charge to $14.50. The shipping fee for more than 4 pairs of pant is handled on a case-by-case basis.
Exchange-Shipping Fee can be paid one of several ways. Please select the method that is most convenient to you:
- You can enclose a check for $14.50 with your original order and packing slip. Or,
- You can call our office at 717-774-2152 and we can process your credit card directly. Or,
- We can generate an invoice for $14.50 which will be sent to you by email to be paid online.
Ship to:
CCW Breakaways EXCHANGE | 1619 Lowell Lane | New Cumberland, PA 17070
Exchanges will be honored up to 21 days after receipt of your order. Please Contact Us if you have any questions.
Specific Instructions for Pants and Shorts REFUNDS
If the products are in an "as new" and resalable condition, REFUNDS will be happily granted. REFUNDS may be rejected, if the products are not returned in their original and resalable condition. A $6.00 fee will be assessed for each pant returned to recover the costs for inspection, restocking, and lost credit card conversion fees. Additional fees may be assessed if additional processes are required to return the pants to a resalable condition. Unfortunately in today's world, all services cost manufacturers and consumers some amount of time and money. We do our best to provide a la carte pricing so that each individual pays for the products and services that they use. We believe this is fairer than up-charging the entire client base. Additionally, if products are returned that received a discount on the original order (such as FREE or DISCOUNTED Shipping), then that discount will be deducted before the REFUND is provided.
Enclose your receipt (packing slip) with a written message indicating REFUND requested and ship to:
CCW Breakaways REFUND | 1619 Lowell Lane | New Cumberland, PA 17070
Special Orders and 28 Days
Special Orders are nonrefundable. Refunds will be honored up to 28 days after the receipt of your order. Please Contact Us if you have any questions.
Why only 28 days? CCW Breakaways adopted similar exchange/return policies of the nationally known, brick and mortar clothing store brands. There's a limit on the duration of time for three main reasons:
- Stores can't sell "used" clothing as "new" clothing. Humidity, unique household odors, and sometimes pet odors absorb into the fabrics and change the freshly-washed new smell of the garments.
- Construction materials and components sometimes change from lot-to-lot due to the availability of global supply chains . . . and this makes older lots obsolete. And,
- Our financial institutions have expiration dates on credit card transactions. Even with super computers in today's world . . . there's only so much data that can be retained . . . and there are purge cycles.
CCW Breakaways Exchange and Refund Procedure for Holsters
If you would like to EXCHANGE your SkinTight Holster . . . we will be happy to accommodate you. The returning holster needs to be in new, unused condition. Please place the holster back the storage & shipping bag and then ship the product back to us in a BOX by either USPS, UPS, or FedEx. All products that were delivered in a BOX, must be returned in a BOX because products returned in cheaper envelopes are often damaged.
A $5.50 fee will be needed to cover the shipping charge for the new holster being sent to you. Please provide a check in the box, or call our office phone number at 717-774-2152 to provide your credit card number.
Enclose your packing slip with a written message indicating EXCHANGE REQUESTED and ship to:
CCW Breakaways EXCHANGE | 1619 Lowell Lane | New Cumberland, PA 17070
If you would like a REFUND on your SkinTight Holster. . . that is not a problem. The returning holster needs to be in new, unused condition. Please place the holster back the storage & shipping bag and then ship the product back to us in a BOX by either USPS, UPS, or FedEx. All products that were delivered in a BOX, must be returned in a BOX because products returned in cheaper envelopes are often damaged.
Upon receipt, the products will be inspected, sticky-lint-roller cleaned, and re-packaged. If the products are in an "as new" and resalable condition, a refund will be issued.
If the product has been disassembled, it is not in an "as new" condition. If the holsters show signs of wear, or are damaged, we will not be able to provide a refund since we cannot sell used holsters.
Enclose your packing slip with a written message indicating REFUND REQUESTED and ship to:
CCW Breakaways REFUND | 1619 Lowell Lane | New Cumberland, PA 17070
A $3.00 fee will be assessed for each holster returned to recover the costs for inspection, restocking, and lost credit card conversion fees. Unfortunately in today's world, all services cost manufacturers and consumers some amount of time and money. We do our best to provide a la carte pricing so that each individual pays for the products and services that they use. We believe this is fairer than up-charging the entire client base. Additionally, if products are returned that received a discount on the original order (such as FREE or DISCOUNTED Shipping), then that discount will be deducted before the REFUND is provided.
Warranty and Defective Merchandise
We don't believe anyone intentionally strives to make mistakes, but alas, we are human and mistakes occur from time to time. Please Contact Us within 5 days of receipt of your goods. Keep all bags and tags intact. We will make arrangements to repair or replace your item quickly so that you will be a satisfied customer. CCW Breakaways will take care of all the shipping costs. Do not attempt to self-repair a defective item. This will void your ability to return the item.
Our 45 day warranty is for product quality and workmanship. We do not warrant misuse or replace items that have become damaged due to excessive use of force. If you would like us to repair an item, please call our office and we work with you on a case-by-case basis.
